Refund Policy for Magnolia Dreams

Refund Policy

Thank you for shopping at Magnolia Dreams. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Because of the nature of our products, returns will only be issued in the case where the product did not arrive to the destination fully intact. In the case where the product was broken or damaged during transit, you can return the item for a fully discount or store credit. In the event that an item or product arrived in the wrong size or color than what you ordered, Magnolia Dreams. will pay for shipping for you to return it. In the case that an item did not fit in size or that you were not fully satisfied with the product, you can return NON CUSTOMIZED products for a full refund minus shipping. All returns must be made within 7 days of the day you received the product. The day you received the product is to be determined by the date marked as delivery by the shipping tracking number. After requesting a refund and return, you have 7 days to drop the item off at your local shipping carrier. We will provide shipping label for returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

The bulk majority of our products are customized or have a personalized aspect to them. Because of this, we will not be issuing refunds for any orders that have personalized or customized aspects to it. In the event that a product arrives to the shipping address broken or has significant damages to it, Magnolia Dreams will issue a refund once the order has been received back to us. We will pay for shipping to return the product to us, all you need to do is call, text or email us and we will send you a shipping label. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at info@magnoliadreams.shop.