Return Policy for Magnolia Dreams

Magnolia Dreams Return Policy

At Magnolia Dreams, we strive to provide you with products that meet the highest standards of quality and craftsmanship. We understand that occasionally, you may need to return a product. Please review the following guidelines to ensure a smooth return process:

General Retail Items:

• You may return general retail items within 30 days of the purchase date for a full refund.
• The item must be in its original condition, unused, and in the original packaging.
• Original receipt or proof of purchase is required for all returns.
• Refunds will be issued in the original form of payment.
• Please contact us at iiinfo@magnoliadreams.shop to receive a next steps for shipping back to us.

Customized Items (including but not limited to welcome signs, seating charts, and personalized retail):

• Customized items are crafted uniquely for each customer, and therefore, we cannot accept returns on these products.
• It is crucial to review and confirm all customization details (such as spelling, color, and design) before placing your order to ensure accuracy. The Magnolia Dreams design team will go back and forth with you with an unlimited amount of edits until we find the perfect design. After we have started construction of the customized order, we will no longer be able to make changes and the product will be shipped upon the final design confirmation.
• In the event of a defect or error on our part, please contact our customer service within 7 days of receiving the customized item, and we will promptly address the issue.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team within 24 hours of receiving the product.
• We may request photos of the damaged or defective item to expedite the resolution process.
• You may be required to ship the product back to us but Magnolia Dreams will provide the shipping label.

Return Process:

1. Contact our customer service team at iiinfo@magnoliadreams.shop to initiate the return process.
2. Provide your order number, the reason for the return, and any relevant details.
3. Our customer service team will guide you through the return process, including providing a return authorization and shipping instructions if necessary.

Please note that Magnolia Dreams reserves the right to refuse returns that do not meet our return policy criteria. Shipping and handling charges are non-refundable.

Thank you for choosing Magnolia Dreams. We appreciate your understanding and cooperation with our return policy.

Sincerely,

Magnolia Dreams LLC

Magnolia Dreams Customer Service Team